Western Union Digital Expands Across Middle East: Seven Countries Now Live Including Enhanced Services in UAE

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    Western Union Digital Now Live in in Seven Countries Across the
    Middle East, including the
    UAE

    DENVER & DUBAI, United Arab Emirates–(BUSINESS WIRE)–The Western
    Union
    Company’s global digital money-moving capabilities are making
    significant headway across the Middle East, with seven countries now
    offering online services, connecting customers to their families and
    loved ones around the world digitally with the choice to pay for
    transactions online or in person.

    The United
    Arab Emirates
    was enhanced with the latest generation of Western
    Union’s omni-channel platform, joining Bahrain,
    Jordan,
    Kuwait,
    Lebanon,
    Oman
    and Qatar,
    as a part of Western Union’s deep commitment to keeping the Middle East
    at the forefront of the digital revolution.


    In the UAE, the company launched the Western
    Union® mobile app
    and relaunched the Westernunion.com
    website. Customers in the UAE now have the choice to pay for
    transactions online or within the app via direct transfers from their
    bank accounts set up in the UAE.

    Currently, Western Union offers digital service via WU.com in over 60
    countries, plus territories, with mobile apps in 35 countries; moreover,
    its entire network is a combination of retail Agent locations in more
    than 200 countries and territories, account payout in nearly 100
    countries, and wallet payout in a dozen countries.

    The Middle East is a vital and rising economic hub bringing people
    together from across Europe, Africa and Asia and lifting them toward
    prosperity. International migrants working and living across the region
    represent a large part of the population and collectively send billions
    of remittances back home. In the UAE, 88 percent of the population are
    international migrants, followed by Qatar at 75 percent, Kuwait 72
    percent, Bahrain 51 percent, Oman 41 percent, Jordan 40 percent and
    Lebanon 34 percent, according to the World Bank1.

    “Our commitment to the Middle East is a step forward to a more
    prosperous and globally connected future. Our digital services support a
    globally-integrated living without leaving anyone behind. We use
    cutting-edge technology to simplify money transfer. Our systems
    automatically handle complexities from compliance to volatile currency
    exchanges so users can transfer money 24/7 to nearly every country
    across the world, with the touch of a few buttons,” said Western Union
    President and CEO, Hikmet Ersek.

    “Our systems are also designed to allow customers at any level of
    financial experience to use any channel they like, be it digital or
    cash, online or offline,” he said.

    “The ability to smoothly and fluidly transfer money internationally by
    the latest digital means elevates our relevance to our customers across
    the world”, said Western Union General Manager and RVP for Middle East
    and Africa, Alexandru Badulescu.

    “Western Union’s customers are multi-cultural, multi-generational with
    diverse financial and technological savviness. Our omni-channel approach
    is about servicing the widest group of customers by catering to their
    specific money transfers needs,” he said.

    Western Union has been providing money-transfer services across the
    Middle East countries for over 20 years and has more than 4,000 retail
    agent locations in Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar and the
    UAE. Customers still have the choice to access these locations to send
    money transfers in person, reflecting the company’s commitment to
    providing choice and options to connect to families and friends around
    the world.

    In addition to the omni-channel countries, which combine Western Union’s
    digital and retail footprint, Western Union also offers money transfer
    services across its Agent network of additional Saudi Arabia, Sudan,
    Egypt, Iraq, Palestine, Syria, Afghanistan and Pakistan, with an
    additional 10,500 Agent locations.

    1. International
      Migrant Stock Data

    CUSTOMER GUIDANCE:

    In line with the local regulations, prior to the first use of the online
    service, customers are required to register on www.westernunion.com,
    then verify in-person with their valid government-issued resident ID at
    an Al Fardan Exchange Agent location. After successful verification,
    customers will receive a notification confirming they can now
    conveniently send Western Union money transfers anytime, with a few
    clicks, online.

    In addition to the convenience and reliability of sending money any
    time, the website and app (available for iOS
    and Android
    users) displays current exchange rates and fees, tracks money transfers
    online, lists recent and pending transactions, provides round-the-clock
    customer service and lists payout options available in the receiver’s
    country.

    For more information, customers can visit any of the Al Fardan Exchange
    locations, call 800 SENDWU, write to [email protected]
    or refer to Frequently Asked Questions (FAQ) under the Quick Links
    section, at the bottom of the page on https://www.westernunion.com/ae/en/home.html.

    About Western Union’s Cross-Border Platform
    Western Union’s
    cross-border, cross-currency money movement platform – including a
    robust digital footprint, settlement, treasury and compliance
    infrastructure, a vast global retail network of over half a million
    locations, and the ability to send money to billions of accounts and
    mobile wallets – sets the standard for international money movement.
    With operations in more than 200 countries and territories, Western
    Union’s platform processed an average of 34 transactions every second
    and moved $300 billion in principal across 130 currencies in 2018.

    Connecting the digital and physical worlds of money, Western Union’s
    technology stack, APIs, foreign exchange and settlement engine, agent
    network, anti-money laundering and fraud detection capabilities make it
    one of the largest digital and physical money movers for consumers
    around the globe. Approximately 75% of Western Union’s digital
    transactions globally now originate on mobile devices.

    About Western Union
    The Western Union Company is a global
    leader in cross-border, cross-currency money movement. As of December
    31, 2018, our global network includes over 550,000 retail agent
    locations offering Western Union, Vigo or Orlandi Valuta branded
    services. Westernunion.com, our fastest growing channel in 2018, is
    available in more than 60 countries, plus additional territories, to
    move money around the world. With our global reach, Western Union moves
    money for better, connecting family, friends and businesses to enable
    financial inclusion and support economic growth. For more information,
    visit www.westernunion.com.

    Contacts

    Western Union Global Money Transfer
    Pia De Lima, +1 9542605732
    (U.S.)
    [email protected]

    FleishmanHillard
    Ronak
    Thakkar, +971-545869828
    [email protected]

    Western
    Union Global Money Transfer, MEA & APAC
    Karen Santos, +971 55
    8866098
    [email protected]