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Alaska Airlines, JW Marriott, TripAdvisor Satisfy Travelers Most, ACSI Data Show

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Customer Satisfaction in Airlines and Travel Websites on the Rise,
While Hotels Lose Ground

ANN ARBOR, Mich.–(BUSINESS WIRE)–Following a down year, customer satisfaction with airlines and travel
websites rebounds while hotels take a dip.

According to the American
Customer Satisfaction Index (ACSI®) Travel Report 2018-2019
,
passenger satisfaction with airlines rises 1.4% to an ACSI score of 74
on a scale of 0 to 100, travel websites are up 1.3% to 79, and hotels
drop 1.3% to 75.

Domestic travel is on the rise and it appears that most travelers are
satisfied with their experiences.

Alaska Airlines takes over the top spot

This year, there is considerable improvement for several airlines:
Alaska, Delta, United, Frontier, and Spirit.

“Airlines sat at a near-record low of 62 just a dozen years ago,” says
David VanAmburg, Managing Director at the ACSI. “Now they’re among some
of the most improved industries over that time.”

Alaska becomes the new leader with a 1% gain to an ACSI score of 80. The
airline’s merger with Virgin America has paid off, according to
passengers who now enjoy an expanded network and lower fares.

Delta also rises 1% to an ACSI score of 75, making it number one among
legacy airlines. Passengers enjoy the airline’s many in-flight
amenities, including seatback screens, USB ports, and Wi-Fi. “Delta also
has plans to improve its mobile app by offering miles as currency,” says
VanAmburg. “This will enable its members to upgrade through the app.”

However, not all airlines fared well. After leading a year ago,
Southwest dips 1% to 79, tying with JetBlue, which remains unchanged.

Southwest has more Boeing 737 Max models than any other airline, leaving
it susceptible to safety concerns after Ethiopian Airlines and Air Lion
each experienced a deadly crash of that aircraft. Around 9,400 Southwest
flights were canceled the first quarter of this year because of safety
concerns and/or bad weather.

American Airlines drops below the industry average to 73 after a 1%
drop. Allegiant suffers the biggest decline, dropping 4% to 71. Despite
a 4% leap, United sits in the bottom three with a score of 70, only
besting Frontier (64) and Spirit (63), which see 3% and 2% climbs,
respectively.

Mobile apps soar for airlines

Three areas of air travel show improvement this year: boarding
experience (79), call center satisfaction (78), and the range of flight
schedules (77). But the highest score goes to mobile apps at 82, which
the ACSI measures for the first time this year, matching ease of check
in.

The ACSI includes other new metrics as well – cleanliness, overhead
storage, complimentary and ‘premium’ food, and in-flight entertainment –
to track some of the most problematic aspects of air travel.

While passengers are reasonably satisfied with cabin cleanliness (78),
they are unhappy with the availability and size of overhead storage, as
well as complimentary and ‘premium’ purchased food (73 each). There is
room for improvement with in-flight entertainment (71), but the worst
part of flying remains seat comfort (69), as limited leg room irks
passengers.

Hilton and Marriott are home to top brands

Guest satisfaction with hotels drops 1.3% to an ACSI score of 75. Thanks
to a rise in online brokers like Airbnb, travelers have more choices and
traditional hotels are struggling to keep up.

“This is a transforming industry,” says VanAmburg. “If corporate hotels
aren’t able to step up, they’re going to continue to slide.”

Hilton leads with an ACSI score of 80 despite falling 2% to a
first-place tie with Marriott (down 1%). The two hoteliers still offer
more upscale and luxury properties, better guest service, and
higher-quality amenities than other hotel brands.

Luxury hotel JW Marriott takes the top spot among brands with an ACSI
score of 84. Hilton’s Embassy Suites and Marriott’s Fairfield Inn &
Suites tie at 83, followed by Hilton Garden Inn with a score of 82.
Marriott Hotels, InterContinental’s Crowne Plaza Hotels & Resorts,
Courtyard by Marriott, and Best Western Premier all score 81.

The brands with the lowest marks are all economy hotels: Days Inn
(Wyndham) at 68, Econo Lodge (Choice) at 67, Super 8 (Wyndham) at 65,
and Motel 6 (G6 Hospitality) at 63.

Hotels have deteriorated in almost every aspect according to guests.
It’s still easy to make a reservation and check in (each at 84), yet
both scores are down from the previous year. Staff is less courteous and
helpful (82), room quality worsens (81), and call center satisfaction,
which experiences the biggest drop, plummets 6% to 78 – the same mark as
quality of in-room amenities, a new ACSI benchmark.

Resolving complaints is increasingly important. Social media allows
guests to relay glitches to the hotel and to the online community, so
hotels need to adapt accordingly.

TripAdvisor debuts as trusted adviser among travel websites

As customer satisfaction with travel websites for booking flights,
hotels, and car rentals increases, a new company makes a splashing
debut: TripAdvisor.

TripAdvisor leads with an ACSI score of 82 thanks to its reputation as a
trusted source of user-generated reviews. Expedia’s Orbitz comes in
second place at 81, unchanged from last year.

Travelocity (owned by Expedia) takes the biggest hit in the category,
plunging 4% to 77. Priceline finishes at the bottom following a 3% skid
to 76.

According to users, travel website mobile apps eclipse airlines with an
ACSI score of 85 for quality and 83 for reliability. Customers continue
to find it easy to make bookings and payments (84) on travel websites.
Ease of navigation and site performance are up as well (both 82).

In the end, only loyalty programs (74) and user-generated reviews (75)
see a decline for the category.

The ACSI Travel Report 2018-2019 on airlines, hotels, and
internet travel services is based on interviews with 12,873 customers,
chosen at random and contacted via email between April 5, 2018, and
March 27, 2019. Download the full Travel
Report
.

Follow the ACSI on LinkedIn
and Twitter at @theACSI.

No advertising or other promotional use can be made of the data and
information in this release without the express prior written consent of
ACSI LLC.

About ACSI

The American
Customer Satisfaction Index
 (ACSI®) has been a
national economic indicator for 25 years. It measures and analyzes
customer satisfaction with more than 400 companies in 46 industries and
10 economic sectors, including various services of federal and local
government agencies. Reported on a scale of 0 to 100, ACSI scores are
based on data from interviews with roughly 300,000 customers annually.
For more information, visit www.theacsi.org.

ACSI and its logo are Registered Marks of the University of Michigan,
licensed worldwide exclusively to American Customer Satisfaction Index
LLC with the right to sublicense.

Contacts

Katie Johnston, 610-228-2248
[email protected]


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Cannabis

Cannabis Capsule Global Analysis Report 2024: Market to Reach $79.2 Billion in 2028 – Forecast to 2033 Featuring GW Pharmaceuticals, Trulieve Cannabis, Green Thumb Industries, Tilray, Columbia Care

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Innocan

Innocan Pharma Initiates FDA Approval Process for Liposome Injection Therapy for Chronic Pain

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With its submission of a Pre-IND Meeting Request Letter, Innocan initiates the regulatory process with the U.S. Food and Drug Administration (FDA) for the approval of its prolonged CBD release technology for human use

HERZLIYA, Israel and CALGARY, AB, April 22, 2024 /PRNewswire/ — Innocan Pharma Corporation (CSE: INNO) (FSE: IP4) (OTCQB: INNPF) (“Innocan” or the “Company”), is pleased to announce that is has reached a key milestone: the Company submitted its letter of application for a Pre-IND meeting, the first phase in the FDA approval process in the United States for Innocan’s Liposome-Cannabidiol (LPT-CBD) injectable treatment of chronic pain.

With the global market for pain therapeutics widely expected to exceed US$100 billion by 2032[1], LPT therapy which requires only one single monthly subcutaneous injection, is positioned as a highly attractive alternative to opioid-based approaches. Opioids have and continue to take a significant human toll in recent years, with more than three-quarters of drug overdose deaths in the United States involving opioids, according to the United States Center for Disease Control and Prevention[2].

Innocan’s therapy has shown consistent efficacy in multiple pre-clinical trials in recent years of it’s LPT-CBD injectable treatment through prolonged and controlled release of CBD in animals with chronic pain conditions. Innocan’s Pre-IND Meeting Request Letter to the FDA is a key milestone and important first step in seeking approval of its LPT-CBD therapy for use in humans. At the Pre-IND meeting, the objective will be to obtain guidance from the FDA on the preclinical and clinical development plan, enabling the initiation of an Investigational New Drug (IND) program in the United States.

Iris Bincovich, CEO of Innocan, commented: “We are extremely excited to embark on this next stage in the development of LPT-CBD injectables, this is a major Milestone for Innocan Pharma. We have invested significant effort and many thousands of person-hours in its research and development, accumulating a wealth of preclinical data that will serve as the foundation for our participation in the FDA process. This is a key milestone for Innocan and marks our first step towards the FDA’s recognition of our technology. We see significant potential for our therapy, with an addressable market for pain management therapeutics expected to exceed US $100 billion by 2032, and we look forward to tapping that.

Dr. Joseph Pergolizzi, Innocan’s FDA Advisory Board Member, added:

“We have worked hard to catalogue the data collected as part of our animal LPT therapy testing program and prepare it for the FDA. We look forward to working under FDA guidance, with the goal of completing the review process as quickly and efficiently as possible. We believe that Innocan’s unique treatment method, if and when it should become FDA-approved has the potential of being a highly valuable non-opioid addition in the medical arsenal of the management of chronic pain.”

About Innocan

Innocan is a pharmaceutical tech company that operates under two main segments: Pharmaceuticals and Consumer Wellness. In the Pharmaceuticals segment, Innocan focuses on developing innovative drug delivery platform technologies based on advanced cannabinoids science, to treat various conditions to improve patients’ quality of life. This segment involves two drug delivery technologies: (i) LPT CBD- loaded liposome platform facilitating exact dosing and the prolonged and controlled release of CBD into the blood stream. The LPT delivery platform research is in the preclinical trial phase for: Pain Management. In the Consumer Wellness segment, Innocan develops and markets a wide portfolio of innovative and high-performance self-care products to promote a healthier lifestyle. Under this segment, Innocan has established a joint venture by the name of BI Sky Global Ltd. that focuses on advanced targeted online sales. https://innocanpharma.com/

For further information, please contact:

For Innocan Pharma Corporation:
Iris Bincovich, CEO

+1-516-210-4025

+972-54-3012842

+442037699377
[email protected]

NEITHER THE CANADIAN SECURITIES EXCHANGE NOR ITS REGULATION SERVICES PROVIDER HAVE REVIEWED OR ACCEPT RESPONSIBILITY FOR THE ADEQUACY OR ACCURACY OF THIS RELEASE.

Cautionary note regarding forward-looking information

Certain information set forth in this news release, including, without limitation, information regarding research and development, collaborations, the filing of potential applications with the FDA and other regulatory authorities, the potential achievement of future regulatory milestones, the potential for treatment of conditions and other therapeutic effects resulting from research activities and/or the Company’s products, requisite regulatory approvals and the timing for market entry, is forward-looking information within the meaning of applicable securities laws. By its nature, forward-looking information is subject to numerous risks and uncertainties, some of which are beyond Innocan’s control. The forward-looking information contained in this news release is based on certain key expectations and assumptions made by Innocan, including expectations and assumptions concerning the anticipated benefits of the products, satisfaction of regulatory requirements in various jurisdictions and satisfactory completion of requisite production and distribution arrangements.

Forward-looking information is subject to various risks and uncertainties which could cause actual results and experience to differ materially from the anticipated results or expectations expressed in this news release. The key risks and uncertainties include but are not limited to: general global and local (national) economic, market and business conditions; governmental and regulatory requirements and actions by governmental authorities; and relationships with suppliers, manufacturers, customers, business partners and competitors. There are also risks that are inherent in the nature of product distribution, including import / export matters and the failure to obtain any required regulatory and other approvals (or to do so in a timely manner) and availability in each market of product inputs and finished products. The anticipated timeline for entry to markets may change for a number of reasons, including the inability to secure necessary regulatory requirements, or the need for additional time to conclude and/or satisfy the manufacturing and distribution arrangements. As a result of the foregoing, readers should not place undue reliance on the forward-looking information contained in this news release concerning the timing of launch of product distribution. A comprehensive discussion of other risks that impact Innocan can also be found in Innocan’s public reports and filings which are available under Innocan’s profile at www.sedar.com.

Readers are cautioned that undue reliance should not be placed on forward-looking information as actual results may vary materially from the forward-looking information. Innocan does not undertake to update, correct or revise any forward looking information as a result of any new information, future events or otherwise, except as may be required by applicable law.

[1] https://www.gminsights.com/industry-analysis/pain-management-drugs-market

[2] https://www.cdc.gov/opioids/data/index.html

Logo – https://mma.prnewswire.com/media/2046271/3968398/Innocan_Pharma_Corporation_Logo.jpg

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Curaleaf

Curaleaf Completes Acquisition of Northern Green Canada

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Bolsters Company’s Advantage in Several Key Emerging Markets, including Australia, New Zealand, Germany, Poland and the United Kingdom

NEW YORK, April 22, 2024 /PRNewswire/ — Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) (“Curaleaf” or the “Company”), a leading international provider of consumer cannabis products, announced today the closing of its acquisition of Northern Green Canada (“NGC”), a vertically integrated Canadian licensed cannabis producer focused primarily on expanding in the international market through its EU-GMP certification. The accretive acquisition amplifies the Company’s strategic advantage in established European markets including Germany, Poland and the United Kingdom and provides a foothold in the emerging markets of Australia and New Zealand.

Integrating NGC’s international operation will equip Curaleaf with a secure and consistent high quality, non-irradiated, indoor EU-GMP flower supply, essential to maintaining its leading positions in Germany, the United Kingdom and Poland.

“We are thrilled to welcome NGC formally to the Curaleaf family of global brands,” said Boris Jordan, Founder and Executive Chairman of Curaleaf. “This is an incredibly important deal for our international expansion strategy, as we’ll be able to bolster our supply of high quality EU-GMP certified flower immediately to key European markets as well as enter the fast-growing markets of Australia and New Zealand.”

The global cannabis market is projected to generate $55 billion in sales by 2027. Emerging markets beyond the United States and Canada, including Germany, Australia and New Zealand are expected to contribute $6.3 billion of the $55 billion projection.

Terms of the acquisition of NGC include an initial payment at closing of the Company’s Subordinate Voting Shares valued at approximately US $16 million, subject to a typical post-closing adjustment. An earnout may also be paid in 2025 based upon 2024 performance of NGC’s operations, up to 50% of which will be cash and the rest paid in additional Subordinate Voting Shares. The issuance of Subordinate Voting Shares in connection with the acquisition of NGC has been conditionally approved by the Toronto Stock Exchange, subject to fulfilling customary listing conditions.

About Curaleaf Holdings
Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) (“Curaleaf”) is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Curaleaf, Select, Grassroots, JAMS, Find and Zero Proof provide industry-leading service, product selection and accessibility across the medical and adult use markets. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction and production. Curaleaf is listed on the Toronto Stock Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information, please visit https://ir.curaleaf.com.

Forward Looking Statements
This media advisory contains forward-looking statements and forward-looking information within the meaning of applicable securities laws. These statements relate to future events or future performance. All statements other than statements of historical fact may be forward–looking statements or information. Generally, forward-looking statements and information may be identified by the use of forward-looking terminology such as “plans”, “expects” or, “proposed”, “is expected”, “intends”, “anticipates”, or “believes”, or variations of such words and phrases, or by the use of words or phrases which state that certain actions, events or results may, could, would, or might occur or be achieved. More particularly and without limitation, this news release contains forward-looking statements and information concerning the expected benefits of the acquisition of NGC, and the Company’s planned expansion on internal markets, the Company’s anticipated strategic advantages in European markets and emerging markets, the integration of NGC’s internal operations, the anticipated global cannabis market, and the listing of shares issuable in connection with the acquisition on the Toronto Stock Exchange. Such forward-looking statements and information reflect management’s current beliefs and are based on assumptions made by and information currently available to the Company with respect to the matters described in this new release, including the Company’s ability to successfully realize the expected benefits of the acquisition, and the Company’s ability to fulfil the listing conditions imposed by the Toronto Stock Exchange. Forward-looking statements involve risks and uncertainties, which are based on current expectations as of the date of this release and subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements, including the failure to realize the expected benefits of the acquisition, or the Company’s failure to fulfil the listing conditions imposed by the Toronto Stock Exchange. Additional information about these assumptions and risks and uncertainties is contained under “Risk Factors and Uncertainties” in the Company’s latest annual information form filed on March 6, 2024, which is available under the Company’s SEDAR profile at http://www.sedar.com, and in other filings that the Company has made and may make with applicable securities authorities in the future. Forward-looking statements contained herein are made only as to the date of this press release and we undertake no obligation to update or revise any forward-looking statements whether as a result of new information, future events or otherwise, except as required by law. We caution investors not to place considerable reliance on the forward-looking statements contained in this press release. The Toronto Stock Exchange has not reviewed, approved or disapproved the content of this news release.

INVESTOR CONTACT
Curaleaf Holdings, Inc.
Camilo Lyon, Chief Investment Officer
[email protected]

MEDIA CONTACT
Curaleaf Holdings, Inc.
Tracy Brady, SVP Corporate Communications
[email protected]

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