Emory University Selects ThousandEyes to Ensure Superior Office 365 Digital Experiences

Improves student, staff and doctor email productivity by proactively
identifying issues impacting Office 365 Internet and cloud performance

SAN FRANCISCO–(BUSINESS WIRE)–ThousandEyes, the company that delivers visibility into the Internet and
digital experiences, today announced Emory University has selected
ThousandEyes to provide visibility into the end-to-end service delivery
paths of its critical Office 365 Software-as-a-Service (SaaS)
applications to improve the overall digital experience and productivity
for its 65,000 users across its university and hospital environments.

“Prior to implementing ThousandEyes, our visibility into the performance
of Office 365 was almost non-existent, and when performance issues came
up, we had no way of knowing if it was the fault of one of our cloud
providers or our own network,” said Jamalh Lagrone, Senior Enterprise
Messaging System Engineer, Emory University. “Now, we can immediately
see where outages and network performance issues are taking place,
regardless of where the issue lies. With ThousandEyes, what was unknown
becomes instantly visible, and we can proactively address performance
issues even before our users get the chance to report the problem.”

Emory University is a top-ranked private institution recognized
internationally for its outstanding liberal arts colleges,
graduate and professional schools, and one of the world’s leading
healthcare systems. Emory’s IT Messaging team faces the daily
challenge of ensuring that Office 365, which its faculty, staff and
students rely on to manage their daily work and studies, is always on
and always performing, despite owning or controlling the infrastructure
delivering the services. Emory selected ThousandEyes to address this
challenge because it provides them with the ability to monitor the
entire digital experience delivery chain, including the Internet, cloud
provider networks, and their corporate network all the way to endpoint
devices. This allows Emory’s IT Messaging team to see every network as
if it were their own, and enables them to rapidly identify and resolve
performance, availability, and service quality issues before they impact
end-user experience.

“For Emory, application issues impact doctors and teachers, and
therefore the clinic and the classroom,” said Paul Kizakevich, senior
vice president of global sales at ThousandEyes. “The inability to see
what is breaking or bottlenecking application performance is
all-too-common in the cloud era, and we’re proud to be able to provide
forward-thinking organizations such as Emory with a night-and-day
improvement for cloud and Internet monitoring in areas where they
previously had no visibility.”

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About ThousandEyes

ThousandEyes empowers enterprises to see, understand and improve digital
experiences for their customers and employees. The ThousandEyes cloud
platform offers unmatched vantage points throughout the global Internet
and cloud providers, delivering immediate visibility into the digital
experience for every user, application, website or service, over any
network. ThousandEyes is central to the global operations of the world’s
largest and fastest growing brands, including Comcast, eBay, HP, 120+ of
the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20
of the 25 top SaaS companies. For more information, visit www.ThousandEyes.com
or follow us on Twitter at @ThousandEyes.

Contacts

Ben Stricker
ThousandEyes Global Public Relations
bstricker@thousandeyes.com