Card replacements, fraud attempts significantly down two years into
new program

PITTSBURGH–(BUSINESS WIRE)–PPG today announced that North Carolina’s Division of Motor Vehicles
(DMV) is realizing a dramatic reduction in customer card replacements
and attempted fraud through the use of PPG TESLIN® substrate for
driver’s licenses and identification cards in the state’s two-year-old
REAL ID program.

North Carolina’s quest for a best-in-class REAL ID program began in 2016
when its DMV was faced with a two-pronged challenge. The first was to
implement a driver’s license/personal identification (DL/ID) program
that complied with the Department of Homeland Security’s REAL ID
requirements before the end of 2017. The other was to replace its
existing polyvinyl chloride (PVC)-based DL/ID card construction, which
often cracked, peeled, faded and failed to fulfill its mandated
eight-year lifecycle requirement.

After developing specifications to ensure the highest levels of security
and card performance, a DMV committee conducted comprehensive
evaluations of two DL/ID constructions – a polycarbonate (PC) card and a
composite card fabricated with PPG Teslin substrate. The
committee selected the PPG Teslin substrate composite card
solution because of its capacity to accommodate all of the state’s
performance and security requirements at one-third the cost of the PC
option.

The state produces 2.4 million DL/IDs annually. As part of the REAL ID
program implementation, the DMV modernized its production equipment and
centralized card production in one location. This enabled the department
to enhance security control and cost containment without sacrificing
customer satisfaction. Since the program was implemented in May 2017,
the DMV has not received a single complaint.

“Teslin substrate delivers durability and adaptability at a cost
that reflects ‘mindful stewardship’ of the state’s financial resources,”
said Torre J. Jessup, commissioner, North Carolina DMV. “It enabled us
to design one of the most secure REAL ID-compliant cards available. The
substrate hosts all of our advanced security features in a highly
durable card at a reasonable cost, and its material properties can
readily accommodate our future security needs as well.”

“The selection of PPG Teslin substrate for this application was
especially gratifying due to the rigor of the selection process,” said
Pierre Scaglia, PPG global segment manager, secure credentials, Teslin
substrate products. “The DMV committee was very comprehensive in both
its research and testing. The sheer variety and volume of security
features built into this card make it very difficult to counterfeit or
alter, resulting in a good REAL ID model for other states to emulate.”

PPG Teslin substrate is a durable, secure and highly printable
synthetic paper that excels for laminated print projects and other
applications demanding a tough, high-performance material. PPG Teslin substrate
provides a variety of benefits for credential and identity documents,
including high-definition color photos, laser-engraving, built-in tamper
evidence and flexible production and issuance options.

For more information, visit www.teslin.com/NCDMV.

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Contacts

PPG Media Contact:
Brande Juart
PPG TESLIN Substrate
+1
724-325-5203
[email protected]
www.teslin.com