Grupo Gtd Goes Live With Netcracker’s Full-Stack BSS/OSS Suite for B2B Transformation
End-to-End Solution Deployment Creates the Foundation for
Next-Generation Services, Digital Customer Experience and Automation
NICE, France–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/ActiveMediation?src=hash” target=”_blank”gt;#ActiveMediationlt;/agt;–NEC
Corporation and Netcracker
Technology announced today that Grupo Gtd, a leading South American
service provider based in Chile, has gone live with Netcracker’s full-stack
BSS/OSS suite as part of its large-scale B2B transformation program.
Grupo Gtd will use Netcracker’s comprehensive solution as the foundation
to deliver three key outcomes: introduce the next generation of
services, digitalize the customer experience and automate ordering and
fulfillment processes.
The B2B market in South America is a rapidly growing and profitable
segment, key to long-term business success. Through the use of
Netcracker’s full-stack solution, Grupo Gtd can deliver new and
innovative value-added enterprise services, opening new revenue streams
in the region’s growing business market.
Netcracker’s digital-first approach will enable Grupo Gtd to deliver
personalized customer engagement across traditional and new social
channels while providing flexible rating, charging and billing
capabilities optimized for enterprise offers. Netcracker’s highly
automated customer care and order management introduce new levels of
agility and speed in an increasingly competitive and fast-paced B2B
market.
Netcracker’s infrastructure optimization capabilities through its
Inventory and Discovery & Reconciliation offerings allow Grupo Gtd to
maximize its investment in infrastructure assets, both network and IT,
by ensuring the highest utilization and reducing stranded assets.
Grupo Gtd is committed to delivering innovative, high-quality
communications and IT services across Chile, Peru, Colombia and Spain.
The Netcracker BSS/OSS suite is being used to optimize business
processes across Gtd Teleductos, the national B2B arm of the company;
Gtd Manquehue, which serves residential and business customers in
Santiago, Chile; and Telefónica del Sur, which delivers residential and
business services across southern Chile.
Grupo Gtd is using Netcracker’s digital BSS
solution comprised of offerings across Netcracker’s Digital
Customer Enablement and Digital
Business Enablement layers. These include Netcracker’s unified
Convergent Rating & Charging, Customer Billing Management, Product
Catalog, Product Lifecycle Management, CSR Desktop, E-Commerce &
Marketplace, Social Channels & Care, Salesforce Management, Lead &
Opportunity Management, Order Entry, Quote & SLA Management, Customer
Care & Problem Management, Customer Order Management and Partner
Relationship Management offerings.
Netcracker also deployed a comprehensive
OSS solution as part of Grupo Gtd’s B2B transformation, which
included Netcracker’s Active Mediation, Resource Inventory and Discovery
& Reconciliation offerings.
“When we selected Netcracker as a partner in our companywide
transformation, we trusted in its digital portfolio and delivery
capabilities. The production launch of its full-stack BSS/OSS strongly
validates Netcracker’s ability to deliver large-scale business
transformation programs,” said Alberto Bezanilla, CEO at Grupo Gtd. “As
a strategic partner, Netcracker is helping Gtd transform, standardize,
enhance and streamline B2B business, sales and digital engagement and
deliver significant value to our customers.”
“The shifting expectations of business and residential customers in
South America means that service providers need to be able to provide
new, digital services faster and more reliably,” said Fabio Gatto,
General Manager of LATAM at Netcracker. “Bringing our BSS/OSS suite into
production at Grupo Gtd will enable the operator to optimize critical
processes and deliver a truly exceptional experience.”
About NEC Corporation
NEC Corporation is a leader in the integration of IT and network
technologies that benefit businesses and people around the world. The
NEC Group globally provides “Solutions for Society” that promote the
safety, security, efficiency and equality of society. Under the
company’s corporate message of “Orchestrating a brighter world,” NEC
aims to help solve a wide range of challenging issues and to create new
social value for the changing world of tomorrow. For more information,
visit NEC at http://www.nec.com.
NEC is a registered trademark of NEC Corporation. All Rights Reserved.
Other product or service marks mentioned herein are the trademarks of
their respective owners. ©2019 NEC Corporation.
About Netcracker Technology
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is
a forward-looking software company, offering mission-critical solutions
to service providers around the globe. Our comprehensive portfolio of
software solutions and professional services enables large-scale digital
transformations, unlocking the opportunities of the cloud,
virtualization and the changing mobile ecosystem. With an unbroken
service delivery track record of more than 20 years, our unique
combination of technology, people and expertise helps companies
transform their networks and enable better experiences for their
customers.
For more information, visit www.netcracker.com.
Contacts
Erin O’Reilly
Netcracker Technology
+ 1-781-366-7049
Erin.Oreilly@Netcracker.com
Juliet Shavit
SmartMark Communications for Netcracker Technology
+1-215-504-4272
jshavit@smartmarkusa.com