OnPoint Group Introduces TrueSource: The First Call for Critical Facility Maintenance Operations

PERRYSBURG, Ohio–(BUSINESS WIRE)–OnPoint Group today introduces TrueSource, an integration of the
industry-leading, national maintenance solution brands, Metro Service
Solutions, Miner National and NG&G. TrueSource combines more than 40
years of expertise in doors, locks, dock levelers, glass repair service,
plumbing, emergency services and floor care/cleaning services. Through
its 20,000+ qualified affiliate technicians nationwide, TrueSource
offers rapid response and unparalleled first-trip resolution to maximize
uptime and safety of critical facility maintenance operations.

TrueSource services equipment throughout the entire lifecycle, including
preventative maintenance, facilities management and replacement. Its
complete, value-driven solutions achieve the lowest system cost of
maintenance and reduce downtime for facilities. The company’s
proprietary, technology-enabled solutions dramatically simplify the
challenge of managing multiple facilities by enabling customers to
access their account information for any location, from anywhere, at any
time.

A new website (truesource.com) has been launched to tell the TrueSource
story.

“We understand the urgency and the impact on revenue when facility
equipment goes down. We have the largest network of expert technicians
who can resolve facility needs faster and with fewer trips. It’s
important for facility managers to know that when operations face an
interruption and they need immediate assistance, one phone call is all
it takes to get the facility up and running,” said Carrie Zuchorski,
TrueSource’s Chief Operating Officer.

“Our team is really excited to tell the market about TrueSource,” says
Peter Biagioli, Chief Customer Officer. “Our hard work in taking the
best of the three organizations and bringing them together is captured
through the TrueSource brand. We are unparalleled in our focus on taking
care of our customers, giving them the confidence to rely on us every
time.”

TrueSource relies on trusted partnerships with its nationwide affiliates
who are carefully selected based on performance, skill level and
customer relationships. Customer experiences begin with the service
expert answering the phone and understanding the customer’s needs, to
the technician traveling with the tools needed to fix critical facility
equipment on the first trip. Through this superior level of customer
service, TrueSource has maintained long-standing partnerships with a
majority of the Top 50 Retailers and hundreds of other customers in
various industries in the US and Canada, continually helping them to
meet their performance goals.

About OnPoint Group

OnPoint Group is the leading North American provider of management and
maintenance services for doors, docks, material handling and warehouse
accessories through its industry-leading divisions: TFS, Miner,
TrueSource, and Concentric. Based in Perrysburg, OH, OnPoint Group has
more than 600 technicians in over 80 locations to consistently deliver
efficiency, safety and productivity to customers responsible for
maintaining multifacility operations. Through an ongoing commitment to
technological innovation, OnPoint Group continues to revolutionize the
way facility managers optimize the total cost of ownership of
mission-critical material handling and facilities equipment. For more
information, visit www.onpointgroup.com.

Contacts

Phillip McMillan
(813) 907-2150
media@completespec.com