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RoamRight, an Arch Insurance Company Brand, Wins 2019 Excellence in Customer Service Award

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HUNT VALLEY, Md.–(BUSINESS WIRE)–RoamRight, an Arch Insurance Company brand, today announced it has been
named a winner of the 2019 Excellence in Customer Service Award
presented by Business Intelligence Group (BIG).

The travel insurance provider has experienced significant growth in
recent years, and its customer service department has maintained high
levels of satisfaction. In 2018, the department was restructured,
handled a considerable increase in calls during catastrophic hurricanes
and kept call center metrics at or above industry standards.

“I am extremely proud of how our customer service team has supported our
overall growth,” said Linda Fallon, executive vice president of Arch
Insurance’s Travel and Accident division. “Winning the Excellence in
Customer Service Award is a testament to our staff’s dedication to
helping our customers with their travel insurance.”

“Year after year, the quality of customer service that we receive from
companies plays a more important role in all of our lives,” said Maria
Jimenez, chief operating officer of Business Intelligence Group. “We are
thrilled to be honoring Arch RoamRight as they are leading by example
and making real progress on improving the daily lives of so many.”

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Organizations from across the globe submitted their nominations for
consideration in the BIG Excellence in Customer Service Awards.
Nominations were then judged by a select group of business leaders and
executives who volunteer their time and expertise to score submissions.

About RoamRight, an Arch Insurance Company brand www.roamright.com

Arch Insurance Company’s travel division based in Hunt Valley, Maryland,
provides travel insurance to help U.S. residents traveling around the
world. Arch Insurance offers travel insurance plans under the brand
RoamRight for leisure, business, student and group travelers taking both
domestic and international trips. From trip cancellation to travel
medical insurance plans and an award-winning mobile app and website,
RoamRight is an industry leader in innovation and technological
solutions.

About Business Intelligence Group

Business
Intelligence Group
was founded with the mission of recognizing true
talent and superior performance in the business world. Unlike other industry
award programs
, these programs are judged by business executives
having experience and knowledge. The organization’s proprietary and
unique scoring system selectively measures performance across multiple
business domains and then rewards those companies whose achievements
stand above those of their peers.

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Contacts

Tim Dodge
Vice President – Marketing
Arch Insurance Company
[email protected]
1
443 279 1501

Maria Jimenez
Chief Nominations Officer
Business Intelligence
Group
[email protected]
1
909 529 2737

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