Oregon water district moves to AMI system for better accuracy and
response time

RALEIGH, N.C.–(BUSINESS WIRE)–#Sensusnews–While the tranquil coastal community of Seal Rock, Oregon, serves as a
retreat for seasonal residents, managing water services across the area
is a year-round responsibility.

Seal
Rock Water District (SRWD) Board of Commissioners is committed to
reducing non-revenue water loss to ensure quality customer service and
exceed progressive water conservation standards set by the state of
Oregon. To improve customer response time with daily and hourly
consumption monitoring, the District decided to upgrade to an advanced
metering infrastructure (AMI) system from Sensus,
a Xylem brand, to enable real-time alerts for leaks and reduce
unaccounted for water.

SRWD deployed the Sensus AMI system across its 2,572 endpoints with SR
II^® residential and OMNI
commercial water meters. Backed by the two-way FlexNet^®
communication network, the system gave district technicians the
ability to remotely monitor water use and address leaks in near
real-time.

“With the Sensus AMI system deployed, we can now detect a water leak and
work with the customer to have it resolved within the hour,” said SRWD
Utility Billing Clerk Brendi Hargrove. “The program instantly improved
our billing processes and helped us become more efficient.”

The water district has also rolled out the Sensus Customer
Portal to bolster water conservation efforts and bring customers in
on the action.

“With our AMI rollout, people see the benefits that data offers and
they’ve bought into our vision for water conservation,” said Hargrove.

Since completing their deployment, SRWD’s unaccounted for water has
fallen to around 12 percent—well below the state’s 15 percent benchmark.

“We treat water as a precious resource,” said SRWD General Manager Adam
Denlinger. “By using sustainable technologies like AMI, we can ensure
water is available for future generations.”

Read the full case
study about Seal Rock Water District’s AMI deployment, return on
investment and future plans for conservation.

Learn more about building a smart utility network by visiting us at booth
#1503 during the June 9-12 American Water Works Association’s ACE
conference.

About Sensus

Sensus helps a wide range of public service providers—from utilities to
cities to industrial complexes and campuses—do more with their
infrastructure to improve quality of life in their communities. We
enable our customers to reach farther through the application of
technology and data-driven insights that deliver efficiency and
responsiveness. We partner with them to anticipate and respond to
evolving business needs with innovation in sensing and communications
technologies, data analytics and services. Learn more at sensus.com
and follow @SensusGlobal on Facebook,
LinkedIn,
Twitter
and Instagram.

About Xylem

Xylem (XYL) is a leading global water technology company committed to
developing innovative technology solutions to the world’s water
challenges. The Company’s products and services move, treat, analyze,
monitor and return water to the environment in public utility,
industrial, residential and commercial building services settings. Xylem
also provides a leading portfolio of smart metering, network
technologies and advanced infrastructure analytics solutions for water,
electric and gas utilities. The Company’s approximately 17,000 employees
bring broad applications expertise with a strong focus on identifying
comprehensive, sustainable solutions. Headquartered in Rye Brook, New
York, with 2018 revenue of $5.2 billion, Xylem does business in more
than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that
transports water in plants, highlighting the engineering efficiency of
our water-centric business by linking it with the best water
transportation of all – that which occurs in nature. For more
information, please visit us at www.xylem.com.

Contacts

Kim Genardo
[email protected]
+1.919.376.2566

Jami Sowers
[email protected]
+1.919.459.6463