A representative of cutting edge Czech company from Brno to present voice biometrics and speech analytics technologies at PICANTE TECH Conference Europe 2019.
Wondering what voice biometrics is? Well, we have a short answer to it. Voice biometrics works by digitizing a profile of a person’s speech to produce a stored model voice print or template.
The tones collectively identify the speaker’s unique voiceprint. Voice prints are stored in databases in a manner similar to the storing of fingerprints or other biometric data.
Speech analytics is the process of analyzing voice recordings or live customer calls to contact centers with speech recognition software to find useful information and provide quality assurance. Speech analytics software identifies words and analyzes audio patterns to detect emotions and stress in a speaker’s voice.
At PICANTE TECH Conference Europe (TCE2019), which will take place in Prague on the 3rd of September at Vienna House Andel’s Prague, Paul Morris, Business Development Manager at Phonexia, will explain more about how Phonexia’s technology works during a keynote presentation.
Paul will present how a brand new generation of Voice Biometrics technology from Phonexia allows users such as banking, insurance, and telco call and contact centers to be able to quicken and streamline customer interaction, improve overall the customer and employee experience, reduce unnecessary costs, heighten efficiency, increase security and detect fraud.
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About Paul Morris
Paul is Business Development Manager for Phonexia, a cutting edge Czech company from Brno that has many years of experience in developing voice biometrics and speech analytics technologies. Having grown up in the UK and studied European Studies and German at Manchester University, he moved to Central Europe, specifically to Poland then his mother’s birthplace of the Czech Republic where he has lived and worked for the last 18 years in the Construction and IT software industries. He has consistently worked for Czech companies who have been best of the breed in their fields on a global level.
PICANTE Tech Conference Europe is designed to bring both people and knowledge together and provides the excellent ecosystem of networking and learning opportunities without interruptions with emphasis on comfort and communication. After learning from genuine world-class experts and wayseers, meeting achievers shaping the B2B ecosystem, all attendees will get the chance to grab a drink and relax while networking at the evening social gathering.